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Terms of service

Online Shop Terms of Use

These Terms of Use (hereinafter referred to as the “Terms”) set forth the conditions for the use of the official website (hereinafter referred to as the “Service”) provided on this website by SYRINX LLC (hereinafter referred to as the “Company”). Registered users (hereinafter referred to as “Users”) shall use the Service in accordance with these Terms.

Article 1 (Application)

  1. These Terms shall apply to all relationships related to the use of the Service between Users and the Company.
  2. In addition to these Terms, the Company may establish various rules and provisions regarding the use of the Service (hereinafter collectively referred to as “Individual Provisions”). Regardless of their title, such Individual Provisions shall constitute a part of these Terms.
  3. If the provisions of these Terms conflict with the provisions of any Individual Provisions, the provisions of the Individual Provisions shall prevail, unless otherwise specifically stipulated in the Individual Provisions.

Article 2 (User Registration)

  1. To use the Service, User registration shall be deemed completed when the User logs in by following the authentication methods provided by the Company (such as one-time authentication links). Completion of the registration shall be deemed as the User’s consent to these Terms.
  2. If the Company determines that any of the following applies to a registrant, the Company may delete the user registration without prior notice. The Company shall bear no obligation to disclose the reasons for such deletion.
    1. If false information is provided at the time of registration
    2. If the registration is made by a person who has violated these Terms in the past
    3. In any other case where the Company deems the registration to be inappropriate

Article 3 (Management of User ID)

  1. When accessing the Service, Users shall appropriately manage, at their own responsibility, the authentication methods provided by the Company (e.g., one-time login links), and shall not share or provide them to any third party.
  2. When a login is made using the relevant authentication method, the Company shall regard all operations performed as made by the User him/herself.
  3. The Company shall not be liable for any damage arising from unauthorized use of authentication information, unless such damage is caused by the Company’s willful misconduct or gross negligence.

Article 4 (Sales Contract)

  1. A sales contract between the User and the Company shall be deemed concluded at the time when the User places an order for a product via the Service and the payment is successfully completed. After the sales contract is concluded, the ownership of the product shall transfer to the User at the time the Company ships the product.
  2. If the User falls under any of the following items, the Company may cancel the relevant sales contract without prior notice to the User.
    1. If the User violates any provision of these Terms
    2. If delivery of the product cannot be completed due to unknown delivery address or prolonged absence of the recipient
    3. If it is impossible for the Company to prepare the product
    4. In any other case where the Company deems that the relationship of trust between the Company and the User has been damaged
  3. The payment methods, delivery methods, procedures for cancellation of purchase orders, and return methods related to the Service shall be in accordance with the methods separately stipulated by the Company.
  4. If the User is a minor, the User shall use the Service only after obtaining the consent of a legal guardian. If a User starts using the Service without such consent and later reaches the age of majority, the User shall be deemed to have ratified all acts performed while he/she was a minor.

Article 5 (Intellectual Property Rights)

Copyrights and other intellectual property rights related to product photos, texts, logos, and other content (hereinafter collectively referred to as “Content”) posted on the Service belong to the Company or to third parties who hold legitimate rights.

Users shall not, without prior permission, reproduce, reprint, modify, adapt, distribute, sell, reuse, or otherwise make secondary use of any Content.

Even if permission for use is granted, Users shall clearly indicate credit such as the “SYRINX” logo or “Photo: SYRINX” on photos, and “Quoted from the SYRINX official website” when quoting any text.

For any secondary use involving processing, editing, or other modifications, Users shall obtain separate permission from the Company.

Article 6 (Prohibited Acts)

Users shall not engage in any of the following acts when using the Service:

  1. Acts that violate laws or public order and morals
  2. Acts related to criminal activities
  3. Acts that infringe copyrights, trademarks, or other intellectual property rights contained in the Service
  4. Acts that destroy or interfere with the functions of the Company’s servers or networks
  5. Acts that use information obtained through the Service for commercial purposes
  6. Acts that may interfere with the operation of the Company’s services
  7. Acts of unauthorized access or attempts thereof
  8. Acts of collecting or accumulating personal information, etc. concerning other users
  9. Acts of impersonating other users
  10. Acts of directly or indirectly providing benefits to antisocial forces in connection with the Company’s services
  11. Reselling the Company’s products, listing or selling them on auction sites, or preparing for such activities, and any orders or sample requests made for profit-making purposes
  12. Any other acts that the Company deems inappropriate

Article 7 (Suspension of Provision of the Service, etc.)

  1. The Company may suspend or interrupt the provision of all or part of the Service without prior notice to Users if it determines that any of the following reasons exists:
    1. When performing maintenance or updates on the computer systems related to the Service
    2. When the provision of the Service becomes difficult due to force majeure events such as earthquakes, lightning, fire, power outages, or natural disasters
    3. When computers or communication lines, etc. are stopped due to an accident
    4. In any other case where the Company deems it difficult to provide the Service
  2. The Company shall not be liable for any disadvantage or damage suffered by Users or third parties due to the suspension or interruption of the provision of the Service, regardless of the reason.

Article 8 (Usage Restrictions and Deregistration)

  1. If a User falls under any of the following items, the Company may, without prior notice, restrict the use of all or part of the Service by such User, delete the User’s registration, and suspend all subsequent transactions and support:
    1. If the User violates any provision of these Terms
    2. If it is found that there is false information in the registered details
    3. If the credit card submitted by the User as a payment method is suspended
    4. If the User fails to fulfill payment obligations such as fees
    5. If the User does not respond to communications from the Company for a certain period
    6. If the User has not used the Service for a certain period since the last use
    7. If the User engages in abusive, threatening, insulting, or other inappropriate behavior toward the Company or its staff, or repeatedly makes socially unreasonable demands or persistent complaints
    8. In any other case where the Company deems the use of the Service by the User to be inappropriate
  2. The Company shall not be liable for any damage incurred by the User due to actions taken by the Company in accordance with this Article.

Article 9 (Withdrawal)

Users may withdraw from the Service by following the procedures prescribed by the Company.

Article 10 (Disclaimer of Warranties and Limitation of Liability)

  1. The Company does not warrant that the Service is free from de facto or legal defects (including, but not limited to, defects relating to safety, accuracy, completeness, effectiveness, fitness for a particular purpose, security, errors, bugs, or infringement of rights).
  2. The Company shall not be liable for any damage suffered by Users arising from the use of the Service. However, if the contract between the Company and the User regarding the Service constitutes a consumer contract as defined in the Consumer Contract Act of Japan, this limitation shall not apply, and the Company shall be liable only for ordinary and direct damages actually incurred by the User due to the Company’s non-performance of obligations or tort caused by the Company’s negligence (excluding gross negligence).
  3. The Company shall not be liable in any way for transactions, communications, or disputes, etc. that arise between Users and other Users or third parties in connection with the Service.

Article 11 (Changes to the Service)

The Company may change the content of the Service or discontinue the provision of the Service without notifying Users, and shall not be liable for any damage incurred by Users as a result thereof.

Article 12 (Changes to the Terms of Use)

The Company may change these Terms if there is a reasonable reason, such as revisions to laws or changes to the content of the Service. In the event of changes to the Terms, the Company shall announce the revised content and effective date on this website in advance, or notify Users by other appropriate means.

If a User uses the Service after the changes to the Terms have taken effect, the User shall be deemed to have agreed to the revised Terms.

Article 13 (Handling of Personal Information)

The Company shall appropriately manage and use Users’ personal information obtained in connection with the provision of the Service, and handle such information in accordance with applicable laws and the Company’s Privacy Policy.

Article 14 (Notices and Communications)

Notices or communications between the User and the Company shall be made in accordance with the methods prescribed by the Company. Unless the User submits a change request according to the method separately specified by the Company, the Company shall deem the currently registered contact information to be valid and shall send notices or communications to such contact information, and such notices or communications shall be deemed to have reached the User at the time of transmission.

Article 15 (Prohibition of Assignment of Rights and Obligations)

Users shall not assign or offer as security their contractual status under the usage contract, or any rights or obligations under these Terms, to any third party without the Company’s prior written consent.

Article 16 (Governing Law and Jurisdiction)

  1. These Terms shall be governed by the laws of Japan, and the application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) shall be excluded.
  2. Any and all disputes arising between the Company and Users in connection with the Service shall be subject to the exclusive jurisdiction of the courts of Japan (Tokyo) having jurisdiction over the location of the Company’s head office in the first instance.

Enacted on April 8, 2025